Our Carpet Cleaning Process
Walk-thru & Inspection: When we first arrive, you'll be greeted with a friendly smile. We will begin to go over the scope of work and ask you to walk us through the areas that we are cleaning. At this time, if there are any areas of concern please let us know. We will more the likely ask you questions about spots to help us identify them so that we can prepare any specialty spotting products needed to remove the spots. We will also educate you on our other services but please do not feel pressured by this. We firmly believe that educating you on all that we offer is beneficial for you as our goal is to help you keep your home clean. If there is a service we provide that can help you achieve that goal we want to let you know. We believe it would be a disservice to not do so.
Pre-Vacuum: Dry soil removal is one of the crucial steps to a great carpet cleaning. There are many companies who don't do this. The reason we feel it is so important is because carpet cleaning solutions are designed to penetrate the carpet fibers and loosen soil that has began to bond to the fiber. If our cleaning solution is working on breaking up soil that can be easily removed, it isn't as effective at helping to remove the more stubborn soils. You are more than welcome to vacuum before we arrive but please do not feel like you have to.
Furniture Moving: We kindly ask that you remove small items out of the areas we will be cleaning before we arrive, and secure any breakables as well. We can slide most furniture out from its original position, clean underneath, and then place plastic tabs or styrofoam blocks under the legs. This ensures no damage will occur to the furniture from the slightly damp carpet, and that the carpet doesn’t become damage from a wooden or metal leg. We will not move large items such as beds, dressers, entertainment stands, china cabinets, anything with electronics on it and items of the like. This is for our safety and for the safety of those items. We can slide and move couches, loveseats, chairs, and end tables.
Pre-Conditioning & Spotting: We apply a safe cleaning solution to the entire carpet that helps us to break up the stubborn soiling that has bonded to the carpet fibers. At this time we’ll also address any special spots/stains with our spotting products. We’re educated and trained on how to identify and remove stains, there are times a stain may be permanent, however we have a high success rate at removing most spots/stains.
Agitation: In some situations we may employ the use for agitation to help break up soiling even further. This step allows our cleaning solutions to really penetrate and loosen the dirt and soiling in the carpet. Just another step to make sure we're doing as much as possible to give you the best clean we can.
Cleaning & Soft Water Rinsing: We use our truck mounted carpet cleaning machine to rinse and extract the soil from the carpet. We use soft water that has been processed through an industrial water softener system. This softened water provides us with a better clean and the we do not have to use products that have softening agents in them. What this means for you is carpet that is cleaner and softer that will stay cleaner even longer.
Fast-Drying: We want to get the carpet dry quickly so you can get back to normal life with little interruption as possible. We do multiple dry extraction passes that remove excess moisture from the carpet, but we also use carpet drying fans to aid in the process.
Carpet Protector & Groom: We offer carpet protect application after your carpet is cleaned as an additional optional service. Carpet protector creates an “invisible shield” that helps your vacuum remove the soils that build up over time. It also penetrates the fiber improving your carpet’s stain resistance. Those who have carpet protector applied after cleaning notice their carpet lasting 50% longer which means saving on the cost of early replacement.