Reviews

Take a look for yourself on what your neighbors are saying about us.

  • 5 out of 5 stars

    Awesome customer service and had my carpets looking and smelling new. Special shot out to Kolt!

    Amber Roberts
    Carpet Cleaning
  • 5 out of 5 stars

    Just had my carpet cleaned by Marcus. He did an amazing job! I highly recommend SteamMaster's to get the job done!

    Carpet Cleaning
    Facebook
  • 5 out of 5 stars

    The service was incredible and the quality of the work was outstanding!!

    Will Spann
    Upholstery Cleaning
    Google
  • 5 out of 5 stars

    Derek was very professional got here on time and even called to let us know his ETA; got our nasty furniture all clean. Would recommend!

    Google User
    Carpet Cleaning
    Google
  • 5 out of 5 stars

    This is the second time that we have used these guys. Great folks to work with, got us in during a busy period. They do a superb job!

    Lee McKinney
    Carpet Cleaning
    Google
  • 5 out of 5 stars

    5 🌟 ⭐⭐⭐⭐'s to SteamMaster's ! Wow😮😮😮🙌🏾🔥🔥🔥🔥 The service was top-notch! Im SOOOOOO happy i used them! Thanks so much for everything! Much appreciated I highly recommend them! Kolt Connelly was my carpet guy and he was amazing.

    Felicia Banks
    Carpet Cleaning
    Google
  • 5 out of 5 stars

    Kolt did a great job on our carpets , looks new again got hard stains out of carpet

    Brianna Williams
    Carpet Cleaning
    Google
  • 5 out of 5 stars

    Kolt showed up on time, extremely professional, clean cut. A pleasure to work with. Did an exemplary job of cleaning my carpets and my hall runners. Will definitely be using them again on a regular basis

    debra kraemer
    Carpet Cleaning
    Google
  • 5 out of 5 stars

    Kolt was very friendly and professional and the rooms look amazing. I would highly recommend them. I used their services previously and was very satisfied.

    Tawanna Sloan
    Carpet Cleaning
    Google
  • 5 out of 5 stars

    I have been a customer for a few years and SteamMaster's is great! They care about their customers' cleaning experience. There thoroughness is proof of this statement. They do not rush the work or compromise the quality of service. Always friendly and courteous!!

    Angela Roberson
    Carpet Cleaning
    Google
  • 5 out of 5 stars

    This company is the only one I'll use from here on out. Byron was amazing from submitting an inquiry to getting the job done. He reached out immediately and scheduled the appointment. In between time there was great communication. When there was a slight hiccup with scheduling Byron assured me he would be there to get the job done, and he did. He is very professional, quick and the service was great. He cleaned our large sectional and made it look wonderful. Will recommend this company to everyone I know!

    Kacy Wickerson
    Carpet Cleaning
    Google
  • 5 out of 5 stars

    Byron is the man! He is very professional and does a great job. I have used him for two houses in the last month. I would not hesitate to call him again.

    Stan Murrow
    Carpet Cleaning
    Google
  • 5 out of 5 stars

    Thank you SteamMasters, you guys did a great job on our carpet shampooing. Derek was our cleaning expert and he did an amazing job on restoring our carpets in our 4 rooms and our area rug. I would highly recommend and use this company again. Great job guys, we really appreciate your professionalism and quality of work. Thank you so much.

    Shevonne Carter
    Carpet Cleaning
    Google
  • 5 out of 5 stars

    Kolt was so professional and on time, He cleaned each room with perfection and with a accurate amount of products. I will definitely use this service again and also refer my family and friends! Check out the before and after photos

    Marcus Black
    Carpet Cleaning
    Google
  • 5 out of 5 stars

    Great service, great communication, great job, very knowledgeable. Mark gave me a lot of information about the stone in my bathroom that I didn't even know. I am very pleased with the service and definitely going to use them again.

    Brandon Banner
    Carpet Cleaning
    Google
  • 5 out of 5 stars

    Mark cleaned all of my carpets. He was extremely professional and did a great job! My carpet looks amazing and smell even better! I will be calling you to clean them again in the future. Thank you!

    Adeelah Townes
    Carpet Cleaning
    Google
  • 5 out of 5 stars

    To start off with I began looking for a carpet cleaning company that offered true professional cleaning done with professional truck mounted equipment. And those searches on Google led me to steam masters in Charlotte. I saw some good reviews and when I called I got excellent pricing compared to a similar Stanley Steemer quote. I definitely wanted to avoid a company that was going to only bring in mobile equipment like a rug doctor type machine that I could’ve rented myself from Lowe’s or Walmart. This is the experience that steam masters promised and they delivered. The office staff was very friendly and able to work us in quickly to get our rental home ready for its new tenants. After we had scheduled our appointment I very quickly received a text message and email confirmation which was very nice. Shortly before our appointment I also received a confirmation and it let me know who my assigned technician would be. In the morning, the cleaner Marcus called me to let me know their ETA and that they were on the way. They arrived in the hour as they had promised. When Marcus arrived he was cordial and very Efficient. Customer service was excellent as Marcus took the time to walk through the house and help me understand the process, set my expectations at a proper level, And made sure I understood all the options for getting rid Of the tough areas like pet odors and a teen room that smelled like a gym bag. I will say my only surprise was the additional cost of the pet odor and stain treatment. At the time not knowing how good the product would be, the price seemed a little on the high side. After seeing the end result, and smelling the end result I can definitely say that was the best money I have spent all year. I left the team to do their work and was notified via text and email that the job was done later in the day. I went to the house to check out the job and to say I was impressed would be an understatement. The carpet looked brand new. Our home smells amazing. I am a true believer in Steam masters Charlotte. You can best believe I will keep them on speed dial for all of my investment properties.

    Derek Morrison
    Carpet Cleaning
    Google
  • 5 out of 5 stars

    Showed up on time. Explained the whole process in depth. Very knowledgeable.Work turned out good. Very friendly and considerate. Would definitely use services again.

    Concord Shopper
    Carpet Cleaning
    Google
  • 5 out of 5 stars

    Mark and Marcus showed up on time and got right to work. Both these men were polite, professional and hard working. Our carpets had been soiled by our new puppy. Now they look brand new and smell fresh.

    Suzi Kallam
    Carpet Cleaning
    Google
  • 5 out of 5 stars

    Thanks for the quick appointment and professional services.. I wanted to cancel due to being sick but you guys made it possible and I appreciate you, looks great and smells great.

    Carpet Cleaning
    Facebook
  • 5 out of 5 stars

    Marcus did an outstanding job on my carpets today!!! He was early, finished quickly and was super nice!!! My carpets look awesome and smell great!!

    Erika Filipkowski
    Carpet Cleaning
    Google
  • 5 out of 5 stars

    I just Got my carpets cleaned yesterday and let me say I LOVED the service! They removed the stains and it was pretty quick too they came and got the job done pretty fast ! I highly recommend…… by the way Very affordable prices ! So if you’re looking for a company that will actually get the work done and give you an ASAP appointment? This is it !!!! Don’t hesitate and give em a call 😊😊😊😊

    Esmeralda Ramirez
    Carpet Cleaning
    Google
  • 5 out of 5 stars

    Very professional and arrived early. My rugs were in the pretty bad but after the cleaning they look amazing. The job was done efficiently and didn’t take very long. He started around 10am and finish up a little after 11am. I had 4 bedrooms, my loft and stairs completed. I would highly recommend!

    TKeyah Walker
    Carpet Cleaning
    Google
  • 5 out of 5 stars

    Kolt was great! Showed up with a big smile. Very professional and friendly. There were some stains due to my dog so he recommended using an enzyme for pet stains and odors. It was a little extra but totally worth it. I highly recommend him and Byron. Love being able to support their small business!

    Anne Hardman
    Carpet Cleaning
    Google
  • 5 out of 5 stars

    Excellent customer service, prompt, and professional. Cleaned my carpet and removed pet stains and odors entire house in 2 hours. I will definitely use Steam Masters again and highly recommend them for your carpet cleaning.

    Shanne Jones
    Carpet Cleaning
    Google
  • 5 out of 5 stars

    Kolt Connelly was amazing. He is professional and through. He went overboard to make sure our heavy traffic areas were super clean. We will definitely us this business again.

    Dianna Austin
    Carpet Cleaning
    Google
  • 5 out of 5 stars

    Review!!! SteamMaster's (Kolt C.) Was phenomenal!! I was prepared to clean my own rugs with the rented rug doctor from the store. Due to COVID-19 they were unable to do so. I saw SteamMaster's in a FB group and decided to check them out. I sent a message from their FB page and had a response immediately. I gave them my info and received a quote AND an appointment (for 2 days later). I received an email and text message confirming the appointment and who the worker would be. Prior to the appointment I received a call from Kolt giving me an estimated time. He was friendly, professional and knowledgeable!! He's a Raven fan...that was my only slight issue. 🤣🤣 The carpet was cleaned and deodorized to perfection! (Also, I was alone with my children and felt completely comfortable with him there until my husband returned. ) We will DEFINITELY use them again for carpet cleaning and other services they offer.

    Shanika Wingfield
    Carpet Cleaning
    Google
  • 5 out of 5 stars

    Kolton came out today and deep cleaned all rooms, hallway and staircase and when I tell you these carpets look and smell AMAZING!! I highly recommend this company as Kolton was extremely professional, fast, punctual, informative and very respectful and courteous. I’m a first time customer and I’m VERY particular about companies and services provided, but I can honestly say I got it right!! I will recommend to all my family and friends!!

    April Brown
    Carpet Cleaning
    Google
  • 5 out of 5 stars

    Highly recommend They called 20 minutes before arrival on time very professional and the Stain removal and carpet cleaning was Excellent.

    Kevin Farmer
    Carpet Cleaning
    Google
  • 5 out of 5 stars

    My old carpet looks almost new!! Very pleased. Mark was right on time, quick and efficient, and affordable. Had several areas that looked stained, or at least quite dirty, and they cleaned up very nicely. I've used SteamMaster 3 times now plan to continue using them.

    Cindy Abercrombie
    Carpet Cleaning
    Google
  • 5 out of 5 stars

    Mark was great! Very happy with his work and his kindness. Would highly recommend him and Steam Masters!!! Will definitely use again!

    Kathy Deal
    Carpet Cleaning
    Google
  • 5 out of 5 stars

    Omg! Where do I start?? Marcus told me what time he would come and he was on time. He was quick and efficient. My carpets look AMAZING!! I want to cry! Best Carpet Solution tried to charge me $500 yesterday. I felt so defeated. SteamMasters are very affordable and detailed. I love my carpet and I have a new carpet company. Best part - He was so nice!!!! I wish I could give more stars!! Excellent job!! October 2, 2019

    Erica Veal
    Carpet Cleaning
    Google
  • 5 out of 5 stars

    Excellent service and didn't even take that long. My old house is smelling like brand new. Worth every penny and then some.

    Jen P
    Carpet Cleaning
    Google
  • 5 out of 5 stars

    Mark was able to bring my carpets back to life. He did a fabulous job. He was on time and the communication was great. No hidden fees and did a 5 star service. Thank you again!

    Alisha Haas
    Carpet Cleaning
    Google
  • 5 out of 5 stars

    This is a great company used them last week and my carpet looks great Cornelius was so friendly and courteous and very good prices will definitely recommend them to all my family and friends and anyone else looking for a great company who does what they say they will do

    Carpet Cleaning
    Facebook
  • 5 out of 5 stars

    Cornelius did an amazing job with my carpets. He was professional, on time and gave special attention to the areas of my carpets that look horrendous. My carpets literally look brand new! I have two boys who love to run into the house with their dirty cleats and sneakers. You wouldn't believe the appearance of my carpet after Cornelius was done. I highly recommend Steam Bros for your cleaning needs. 5 star service for sure.

    Carpet Cleaning
    Facebook
  • 5 out of 5 stars

    I was very impressed by this company. Very professional and got the job done. Great job Cornelius! I will be using them again!! Very satisfied!!

    Carpet Cleaning
    Facebook
  • 5 out of 5 stars

    Fast and great service. My floors look awesome!!!!

    Carpet Cleaning
    Facebook
  • 5 out of 5 stars

    Excellent job on bringing my carpet back to life. Very professional and courteous!! Will definitely use again.

    Johnda Dee
    Carpet Cleaning
  • 5 out of 5 stars

    I was very impressed by this company. Very professional and got the job done. Great job Cornelius! I will be using them again!! Very satisfied!!

    Carpet Cleaning
    Facebook
  • 5 out of 5 stars

    I LOVE THE WAY MY ENTIRE HOUSE LOOKS !! Professional and excellent work !

    Carpet Cleaning
    Facebook
  • 5 out of 5 stars

    Excellent job on bringing my carpet back to life. Very professional and courteous!! Will definitely use again.

    Carpet Cleaning
    Facebook
  • 5 out of 5 stars

    A++ service. I did the online inquiry and was able to get my carpet cleaning done the same day!! Nice, honest owner with affordable prices. We will be using Byron for all of our carpet cleaning services. Thanks SteamMaster's!

    Shanay Renee
    Carpet Cleaning
    Google
  • 5 out of 5 stars

    I am very happy with the service provided by Kolt! He seems to really love what he does and he is great at it....... Thank you very much and keep loving what you do!!!

    Carpet Cleaning
    Facebook
  • 5 out of 5 stars

    I am so happy with the results of my carpet cleaning. The carpets were dry within five hours and looked even better dry!! No soaked, soppy wetness. I would recommend this company and will use it again. Kolt was very friendly and professional.

    Carpet Cleaning
    Facebook
  • 5 out of 5 stars

    I give this company 10 stars! Communication was smooth, showed up promptly and did a phenomenal job on my carpets! Very quick and efficient! I’d recommend SteamMaster to anyone looking to get quality yet affordable carpet cleaning services done. Thank you SteamMasters

    Carpet Cleaning
    Facebook
  • 5 out of 5 stars

    Very professional and knows what he is doing. Was in and put in no time. Gave us a bargain.Thank you for services.

    Chant
    Carpet Cleaning
    Google
  • 5 out of 5 stars

    Fast, professional and very affordable. Quick response one and easy to schedule. Highly recommend.

    Jessica Cote
    Carpet Cleaning
    Google
  • 5 out of 5 stars

    Mark and crew were professional, efficient, courteous and not to mention our carpet looks GREAT! They don't use harsh chemicals either so I don't have to be concerned about my toddlers being exposed to them. The citrus smells wonderful.

    Christina “prayergirlgonzo”
    Carpet Cleaning
    Google
  • 5 out of 5 stars

    Did a great job in cleaning my carpet and steps

    Carpet Cleaning
    Facebook
  • 5 out of 5 stars

    I give this company 10 stars! Communication was smooth, showed up promptly and did a phenomenal job on my carpets! Very quick and efficient! I’d recommend SteamMaster to anyone looking to get quality yet affordable carpet cleaning services done. Thank you SteamMasters

    Carpet Cleaning
    Facebook
  • 5 out of 5 stars

    Family owned and operated. Love working for my family and meeting new people. One of the best out. Give us a call

    Marcus Harris
    Carpet Cleaning
    Google
  • 5 out of 5 stars

    My carpet looks brand new and the stubborn area by the door was removed. Great job!

    Carpet Cleaning
    Facebook
  • 5 out of 5 stars

    First time using this carpet cleaning company...I will be using them moving forward. Steam Master's was quick to respond and get my on the schedule. Arrived on time, very professional and done a great job.

    C P
    Carpet Cleaning
    Google
  • 5 out of 5 stars

    Scheduled on Sunday, serviced on Monday! Great deal! Found our new carpet cleaners!

    Carpet Cleaning
    Facebook
  • 5 out of 5 stars

    BYRON WAS AMAING!!!!!!!!!....We called and he was here within 20 minutes. He was extremely professional, patient and did and EXCELLENT JOB!!!! I would ABSOLUTELY recommend him and certainly use him in the future!!!!!

    Lashann Baumgardner
    Carpet Cleaning
    Google
  • 5 out of 5 stars

    Big thank you to Byron from Steam- masters for cleaning my sectional sofa, it looks new again! I am very pleased and I highly recommend this company. Professional, friendly, and very thorough! Thanks again! God bless!

    Tabitha Smyly
    Carpet Cleaning
    Google
  • 5 out of 5 stars

    Wonderful experience. Quick and efficient! The carpet feels like new and he was able to get the pet stains out nicely. Thank you for helping me feel cleaner in my own home!

    pistachioZombie
    Carpet Cleaning
    Google
  • 5 out of 5 stars

    Very professional and friendly! My pet got sick and I needed my carpets deep cleaned asap! They not only cleaned but sterilized for a reasonable price! 10 out of 10!!

    kimberly parise
    Carpet Cleaning
    Google
  • 5 out of 5 stars

    Been using them for over 5 years. I only use Steam Masters. Never had a problem. Clean, professional, good work. Never disappointed.

    jp boss
    Carpet Cleaning
    Google
  • 5 out of 5 stars

    Byron was very professional and he was on time. The work was done with excellence. I will recommend Steam Bros LLC to everyone that needs service to their carpet and furniture cleaning.

    Crystal Ross
    Carpet Cleaning
    Google